eBook and Downloadable Software Refund and Subscription Cancellation Policies

Last modified: November 30, 2018

 

DIGITAL PRODUCTS REFUND POLICY

 

Thanks for purchasing our products (or subscribing to our services) at Retirement Insider.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

 

 

 

DIGITAL PRODUCTS SUBSCRIPTION SERVICES CANCELLATION POLICY

 

First 30 Days

 

If you are dissatisfied at any time during the first 30 days after purchase, simply delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.

 

Subscription Cancellations

 

If you want to cancel a subscription you have with us, please visit My Account > Billing, and clicking on “Cancel Membership”.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

 

Example 1: monthly subscription cancellation

 

If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

 

Example 2: annual subscription cancellation

 

If we process an annual subscription’s cancellation after 30 days of the first day of the subscription that begins June 1, you will continue to receive the benefits of that subscription May 31st of the next year and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.

 

Contacting Us

 

Email your refund or subscription cancellation request to support@retirementinsider.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.